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Questions Clients Ask Before Starting
A grounded look at what people actually want to know before committing to a spatial or ergonomic review.
When a company reaches out about auditing their office layout or adjusting workstations, the conversation rarely starts with technical specs. Most teams have a general sense that something is off — fatigue in the afternoon, complaints about desk height, or a feeling that the air in certain corners is stale. But before signing off on a consultation, they ask the same few questions. This post covers the three most common ones and how we answer them.
1. How long does a full spatial audit take?
The short answer is one to two days on site, depending on floor size and the number of zones. For a typical 150–200 person office, we spend the first morning doing a walkthrough and placing air-exchange sensors. The afternoon is reserved for workstation measurements and posture observations. The second day is for follow-up readings and a brief debrief with facilities. Clients often expect a weeks-long process, but most of the work is in analysis, not data collection.
2. Do we need to buy new furniture?
Not necessarily. Many issues are caused by poor arrangement rather than bad equipment. We have seen cases where simply rotating a desk cluster by 45 degrees reduced neck strain because employees stopped twisting to face the door. Other times, adding a monitor arm or a footrest to existing desks solves the problem without replacing the whole workstation. We only recommend new purchases when the current gear physically cannot adjust to the user's anthropometry — for example, if the desk height range starts at 74 cm and the user needs 68 cm.
3. What do we do with the results?
We deliver a report with floor plans, airflow measurements, and workstation photos annotated with specific issues. Each finding includes a priority rating and a clear action — adjust, relocate, replace, or monitor. Some clients implement everything within a month. Others pick the top three fixes and schedule the rest for the next quarter. The report is written so that facilities staff can act on it without needing an ergonomics background. If they want hands-on help, we can provide a half-day implementation session.
These questions come up in almost every first call. They are practical, grounded, and usually point to a deeper concern: will this actually change how people feel at the end of the day? The answer is yes, but only if the audit is specific to the space and the people in it. That is what we focus on.